Tag: Customer
How Xero overhauled its customer support function using gen AI
For gen AI solutions to deliver value, you need a north star for both your organization and customers. Despite the endless headlines of all…
Bridge the gap: SMB cybersecurity challenges threaten customer trust and business viability
New data from Mastercard shows customers increasingly prioritize companies that care about cybersecurity. Cybercrime is up over 600 percent since the start of…
Voiceflow raises $15 million USD to help companies collaborate on AI customer service
Voiceflow says it makes it easy for AI to say to customers: “How can I help you today?” Toronto-based artificial intelligence (AI) startup Voiceflow…
Vendasta acquires customer engagement platform Broadly
Deal marks an acceleration of strategic growth plans for both startups. Saskatoon-based SaaS startup Vendasta has acquired San Francisco-headquartered Broadly for an undisclosed price….
IrisCX secures $6.2 million CAD to help home product, services firms provide video-based customer support
IrisCX limits in-person service calls by empowering consumers to perform tasks traditionally done by technicians. Calgary’s IrisCX has closed $6.2 million CAD ($4.6 million…
Benevity cites lower than expected customer demand as cause for 14 percent layoffs
Calgary-based Benevity has laid off 137 employees, or 14 percent of its team, as the charitable donation management software firm contends with lower than…
ApplyBoard cuts back customer experience department
Layoffs impact six percent of ApplyBoard’s workforce. Waterloo Region EdTech startup ApplyBoard announced that it has laid off six percent of its approximately 1500…
Customer experience platform Alida secures $60 million USD credit facility
With a new Edmonton office, Alida sets sights on the rest of North America and beyond. Vancouver-founded SaaS startup Alida has secured a $60…
Crypto custodian Balance completes SOC 2 audit to increase customer confidence
Balance joins growing list of crypto firms becoming SOC compliant. Toronto-based crypto custodian Balance has completed a Systems and Organization Controls (SOC) 2 Type…
Customer alleges Vena Solutions “falsely asserted” SOC report was independently audited
A customer has alleged that Toronto-based financial planning and analysis (FP&A) software company Vena Solutions has misrepresented its System and Organization Controls (SOC) compliance….